Welcome to Claims Track Solutions
Handling moving claims is a major distraction – let us handle them for you
We boost claims efficiency, cuts costs, reduce admin burden, ensure compliance, enhance customer experience, and prevent fraud—allowing you to focus on core operations while we handle disputes professionally.
Outsourcing claims was the best decision I ever made.
We streamline dispute resolution, reduce costs, ensure compliance, prevent fraud, improve customer satisfaction, and enhance operational efficiency for local, intrastate moving companies.
Why Us
Outsourcing to a specialized claims management service ensures that claims are handled promptly and efficiently. Our experts have established processes to resolve disputes faster, reducing backlogs and improving customer satisfaction.
Handling claims in-house requires significant time and resources. Outsourcing allows moving companies to focus on core operations like logistics, customer service, and sales, rather than getting bogged down by paperwork and dispute resolution.
Hiring and training an in-house team for claims processing can be expensive. By outsourcing, moving companies can reduce labor costs, overhead, and technology expenses while benefiting from a cost-effective claims resolution process.
Our professional claims management firm has deep knowledge of industry regulations and best practices. We ensure that all claims are processed in compliance with your contracts as written, minimizing liability risks for moving companies.
Our third-party claims service provides a structured and professional approach to handling customer complaints. Our expertise in communication and dispute resolution can lead to more fair outcomes and improved customer trust in your moving company’s brand.
Our claims management specialists are skilled at detecting fraudulent or exaggerated claims. Our experience in documentation review and investigation helps prevent unnecessary payouts, protecting your moving company’s bottom line.
Why Choose Us
Experience, experience, experience. We’ve been in the claims industry for years!
No matter the number of claims, you pay a fixed price every month
Ideal for businesses with varying claim volumes
Faq’s
Our experienced claims adjusters will review the current needs of your business to recommend the appropriate coverage options based on
factors such as your company size and how many moves handled per month on average.
Our services are fully customizable to match your existing claims process. We can operate via a "white-labeled" approach, meaning we’ll either take over a phone number and email address you already use for claims or set up new, dedicated contact points specifically for your customers. These can be included on all of your contracts, documentation, and other communications, ensuring a smooth and professional experience for your clients throughout the entire claims process.
We offer two flexible pricing structures to suit the needs of different businesses.
Full-Service Plan: This option is ideal for companies who prefer a predictable monthly expense, regardless of the number of claims. With this plan, you’ll have a consistent rate year-round, from busy season to slow season, so you don’t have to worry about fluctuations in costs.
Per-Claim Plan: This plan is designed for businesses that prefer their expenses to align with the actual number of claims filed. Your costs will fluctuate based on the number of claims your customers submit, with no caps on the number of claims in a given month.
To determine which plan is best for your company, consider whether you’d prefer the stability of fixed monthly costs (Full-Service Plan) or the flexibility to pay based on actual claims activity (Per-Claim Plan). If you experience significant fluctuations in claims volume, the Per-Claim Plan might offer more flexibility, while the Full-Service Plan ensures consistent budgeting throughout the year.
We’d be happy to help you assess which option makes the most sense based on your business’s claim volume and cash flow needs!
Thank you for your question! Here’s how we handle the claim review process:
When a claim comes in, the first step is to verify that the customer has paid in full. We can’t process claims for customers who have not completed their payment, so this is an essential requirement for reviewing any claim. To streamline this process, you can either provide us with CRM access to view the accounts and contracts, or, if you prefer, we can reach out to a designated manager at your company to obtain this information.
In addition to payment verification, we require photo documentation for all claims to ensure we have the necessary evidence. Claims must also be filed within a "reasonable" timeline to ensure they fall within the scope of the moving day perils and are not caused by factors outside of the moving process.
By following these steps, we can ensure a fair and thorough review of each claim. If you have any additional questions or need further clarification, we’d be happy to discuss!
Claims management for your moving business
